Terms of Service

1. Acceptance of Terms

By accessing or using Shotari ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including registered users and guests.

2. Description of Service

Shotari is a SaaS platform that provides AI-powered image generation and editing tools for creators and e-commerce sellers. Features include product photo editing, AI image generation, thumbnail creation, and photo restoration. Access to features requires the purchase of credits.

3. User Accounts

You must create an account to access paid features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account.

4. Acceptable Use — Content Policy

You must own or have a valid license to all images you upload to the Service. By uploading content, you represent and warrant that you have the necessary rights to use that content.

You agree not to generate, upload, or distribute content in any of the following categories:

• Child sexual abuse material (CSAM) and any content sexualising or endangering minors. This is an absolute prohibition. Accounts are terminated immediately and without refund, and reports are escalated to the appropriate authorities.
• Sexual and NSFW content — pornographic, obscene, or sexually explicit imagery, including non-consensual intimate imagery.
• Violence and gore — graphic violence, mutilation, or content that promotes, glorifies, or instructs self-harm, suicide, or terrorism.
• Hate speech — content that attacks, demeans, dehumanises, or incites hatred or violence against people on the basis of race, ethnicity, national origin, religion, caste, sex, gender, gender identity, sexual orientation, disability, or serious disease; and hateful symbols or propaganda.
• Deepfakes and impersonation — manipulated or synthetic depictions of real people made without their consent, including public figures, and any content intended to pass as a genuine photograph of an event that did not occur, or as an official document or identification.
• Copyright and trademark infringement — copyrighted characters, artwork, or footage you do not have the rights to; brand names, logos, and trade dress used without authorisation.

You also agree not to use the Service for defamation, invasion of privacy, fraud or deception, or any activity that violates applicable local, national, or international law.

We run automated content moderation on every generation request before the request reaches a model, and we maintain a blocklist of prohibited terms that is reviewed and updated on an ongoing basis. Violations may result in immediate account suspension or termination without refund.

Full detail — every prohibited category, how we moderate, how to report, and what enforcement looks like — is in our Acceptable Use Policy.

4.1 Reporting violations

If you encounter content generated on Shotari that violates this policy — including content depicting you or someone you represent without consent — report it to support@shotari.com with the subject line "Content Report". Where possible include the image URL or generation ID, and a short description of the problem.

We acknowledge reports within 1 business day. Reports involving child safety or non-consensual intimate imagery are escalated immediately and take priority over all other queues. Confirmed violations result in removal of the content and suspension or termination of the account responsible.

5. Credits, Subscriptions and Payment

5.1 How credits work

Each AI generation consumes a defined number of credits based on the model, resolution and output you select. The credit cost of every model is shown in the generator before you generate. Credits are deducted only on a successful generation; a request that is blocked or fails is not charged. Credits carry no cash value and cannot be transferred or exchanged for cash.

5.2 Credit packs (one-time)

Credit packs are one-time purchases with no recurring charge. Packs are priced at US$29.90 / 1,500 credits, US$49.90 / 3,000, US$69.90 / 5,000 and US$99.90 / 8,000. Credits from a pack are valid for 6 months from the date of purchase and expire at the end of that period. Credits purchased before July 2026 do not expire.

5.3 Subscriptions — automatic renewal

Pro and Ultimate are recurring subscriptions that renew automatically until you cancel. By subscribing you authorise us and our payment processor to charge your payment method on each renewal date, at the price for your billing cycle, without further action by you.

All prices are in US dollars and are inclusive of applicable tax. Renewal is charged automatically on the same calendar day of each billing period. If a renewal payment fails, the subscription enters a past-due state and access to subscription benefits ends when the current period expires.

Subscription credits are granted monthly and are valid for 31 days from the date they are granted. They do not accumulate indefinitely — unused subscription credits from one month expire rather than rolling over. Credits bought as packs are separate and keep their own 6-month validity.

5.4 How to cancel

You may cancel at any time, for any reason. To cancel, email support@shotari.com from the address on your account with the subject line "Cancel subscription". We confirm cancellation within 1 business day. There is no cancellation fee and no minimum term.

Cancellation takes effect at the end of the billing period you have already paid for — you keep your plan benefits and any credits already granted until that date, and you are not charged again. Cancelling does not retroactively refund the current period; for refunds see our Refund Policy.

If you cancel and later resubscribe, billing restarts from the date of the new subscription.

5.5 Price changes

If we change the price of a plan, the new price applies from your next renewal after we notify you by email at the address on your account. You may cancel before that renewal if you do not accept the new price.

5.6 Payment processing

Payments are processed by our payment provider, who acts as merchant of record for the transaction and appears on your statement and receipt. We do not store your card details. By making a purchase you also agree to the payment provider's terms and privacy policy, which are linked from the checkout page.

6. Refunds

We offer refunds within 7 days of purchase for unused credits only. If any credits have been used, we cannot refund the used portion. To request a refund, contact support@shotari.com with your order ID.

7. Intellectual Property

You retain ownership of images you upload. For AI-generated outputs, you own the results subject to the limitations of the underlying AI model providers' terms. You grant Shotari a limited license to process your inputs solely to provide the Service.

The Shotari platform, including its design, software, and branding, is owned by Shotari and protected by applicable intellectual property laws.

8. Disclaimers and Limitation of Liability

The Service is provided "as is" without warranties of any kind. We do not guarantee that generated images will meet your specific requirements or that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, Shotari shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

9. Termination

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms. Upon termination, your right to use the Service ceases immediately. Unused credits may be refunded at our discretion.

10. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify registered users of material changes via email.

11. Contact

For questions about these Terms, contact us at support@shotari.com.