Support
Contact Us
We're here to help. Reach out and we'll get back to you promptly.
Email Support
support@shotari.com
For billing, refunds, account issues, and general questions.
Response Time
We respond within 1 business day.
Monday – Friday, 9:00 AM – 6:00 PM JST
Common Topics
- Refunds: Include your order ID and email us within 7 days of purchase.
- Credits not received: Include your order ID and we'll resolve it within 1 business day.
- Generation errors: Describe the issue and include the model and prompt you used.
- Account access: Email from the address associated with your account.
Operated by the team behind shotari.com