How can we help?
The most common reason is a safety refusal from the model: nudity or sexual content, copyrighted characters, real IDs or official documents, and some brand names are rejected. Rephrase the prompt to describe the scene without the protected element and try again. If an ordinary prompt keeps failing, send us feedback with diagnostics turned on and we will look at the exact error.
Text-to-image usually finishes in under a minute. Editing an uploaded photo can take one to two minutes. If nothing appears after five minutes, refresh the page and try again.
No credits are deducted for a failed or refused generation — credits are only taken when an image is delivered. Note that every attempt, including failed ones, still counts toward the daily free allowance for Shotari Basic.
Be specific about what to change and what to keep, for example: "replace the background with a beach at sunset, keep the person unchanged". For harder edits, try a stronger model such as Nano Banana Pro or GPT Image 2.
Without an account you get 2 free Shotari Basic generations per day. Signed-in users get 20 per day. An active subscription removes the daily limit.
Daily allowances reset at 00:00 UTC.
Premium models such as GPT Image 2, Nano Banana Pro and all video models cost us money per call, so they only run on paid credits from a subscription or a credit pack. Free sign-up and daily credits work with Shotari Basic.
Guests can generate and preview. Downloading the result requires a free account, which also keeps your images in your history.
Free downloads carry a small shotari.com watermark. With an active subscription or purchased credits you can download the full-size image without it.
Credits normally arrive within a minute of payment. Refresh the page first. If they are still missing after ten minutes, send us feedback with the type "Billing" and include the email you paid with.
Open Settings and use the subscription management portal: enter the email you used at checkout and you will get a one-time sign-in link, no password needed. Cancellation takes effect at the end of the current billing period, and you keep your benefits until then. There is no cancellation fee.
Yes — within 7 days of purchase, for unused credits. Send us feedback with the type "Billing" or follow the steps in our refund policy at shotari.com/refund-policy. Refunds are processed within 3–5 business days.
Try Continue with Google. For email sign-in, make sure you verified your email — the verification email can land in spam. You can reset your password with "Forgot password?" on the sign-in page.
Signed-in users can find their recent generations in the workspace at shotari.com/app.
Send us feedback with the type "Account" while signed in to the account you want deleted, and we will remove it and its data.
