Refund Policy

Eligibility

Refunds are available within 7 days of purchase for unused credits only. If any credits from the purchased pack have been used, we cannot refund the used portion.

How to Request a Refund

1. Email support@shotari.com within 7 days of your purchase.
2. Include your order ID (found in your purchase confirmation email).
3. We will verify your remaining credit balance and process the refund within 3–5 business days.

Refund Amount

If your credits are fully unused, you receive a full refund of the purchase price. Partial refunds are not available for packs where any credits have been consumed.

Subscriptions

Pro and Ultimate renew automatically — Pro at US$20/month or US$120/year, Ultimate at US$40/month or US$240/year — until you cancel.

To cancel, open the subscription management portal and enter the email you used at checkout — you will get a one-time sign-in link, no password needed. There is no cancellation fee and no minimum term. If you cannot access the portal, email support@shotari.com with the subject line "Cancel subscription" and we will do it for you within 1 business day.

Cancellation takes effect at the end of the current billing period — you keep access and any granted credits until then, and you will not be charged again.

Your first subscription payment is covered by the same 7-day guarantee: if none of the granted monthly credits have been used, you can request a full refund within 7 days. Renewal payments are non-refundable once the new period's credits have been used.

Non-Refundable Cases

• Requests made more than 7 days after the purchase date
• Credit packs where any credits have been used
• Accounts suspended for violating our Terms of Service

Processing Time

Approved refunds are processed within 3–5 business days and returned to your original payment method. Actual timing may vary depending on your bank or card issuer.

Contact

Questions about refunds? Email support@shotari.com. We respond within 1 business day.